Frequently Asked Questions

Questions About Our Business

**We encourage you to use caution when attempting any maintenance or repair work on your pool and use these FAQs as a guide only. We’re happy to help with any repairs or service you may need; just give us a call!**

Who is Honest Pool Care?

Honest Pool Care is a local family owned and operated business dedicated to providing exceptional service and value for all you pool service and repair needs. Our technicians are thoroughly trained to provide you, the customer, with a positive experience every time.

What is your service guarantee?

All services are covered by our Honest Service Pledge. If you have a problem with your service or have a question, call us at (480) 237-9929 and we’ll make it right ASAP. We’ll be happy to meet with you in person if you wish to address all of your concerns and make you satisfied.

What areas do you service?

We service the East Valley (Tempe, Mesa, Chandler, Gilbert), Scottsdale and Phoenix (Ahwautukee Foothills, Desert View, Paradise Valley) areas.

How can I pay you?

We gladly accept checks, money orders, all major credit/debit cards (Mastercard, Visa, American Express, and Discover) and even PayPal. We do not charge any additional fee for electronic payment.

How do I get an estimate for service or a repair?

Just give us a call at (480) 237-9929. We’ll give you a free, simple quote for many service or maintenance calls, and a speedy response to quote your problem for repairs.

How long should I run my filter?

As long as there is water in your pool, you must run your system every day in order to properly circulate and filter all the water. Your pool water should turn over about twice per day in the hottest months, so your pump capacity, plumbing and any flow restrictions also affect run time decisions. Generally, filters should be run 8-10 hours per day in the Summer and 4-8 hours per day in the winter. As a weekly servicecustomer, we set your pool timer to the best run time for your specific pool given the season and our experience.

Should I do anything differently during monsoon season?

If you expect a monsoon storm to hit, it’s usually best to turn your system on before and during the storm. Afterward, make sure all debris is removed from the water’s surface and empty the skimmer baskets to ensure the pump has good water flow. This can help you eliminate costly repairs.

My pool is running, but the pool vacuum isn’t moving. Why?

Usually this happens when your cleaner went over a rock, toy, or stick. With the system running, pull your cleaner up to the surface of the pool but not out of the water and remove the obstruction. If this doesn’t work, empty the skimmer baskets and the pump basket. If you are still having a problem, call Honest Pool Care at (480) 237-9929.

Why motor seems noisy. What do I do?

Make sure all the baskets are cleaned out. If there is too much debris in the baskets it could restrict the water flow and cause the pump to cavitate and thus make noise. Make sure that your pump O-ring has been lubricated. If not, this could allow air into the system and cause the pump to become noisy. Make sure the water level is mid-point on the skimmer. A water level that is too low could cause the skimmer to suck in air and cause the pump to make noise. Make sure all your equipment control valves are set properly.