My pool is running, but the pool vacuum isn’t moving. Why?
Usually this happens when your cleaner went over a rock, toy, or stick. With the system running, pull your cleaner up to the surface of the pool but not out of the water and remove the obstruction. If this doesn’t work, empty the skimmer baskets and the pump basket. If you are still having a problem, call Honest Pool Care at (480) 237-9929.